A season pass

An incompetent and irresponsible manager and a bad gov/org.

Getting a season pass at our local pool turns out to be an experience. I went on their opening day, June 29th according to their site. On the same site, it also listed the morning lap swimming time, 8-10:30. The staff said, “ignore the site, we open 9-7.” Till the season end, the sign on the door says 8 is the opening time. They don’t bother to change. Saving our tax payers money?

Just to see if the manager will do her job – to take the page down and up date it, I checked twice after my conversation with her. Unchanged. Ok, I understand, it may not be her to change it, but for a good staff, won’t you bring it up with your boss or someone who can change it, to benefit all?

   

Day 1

A season pass needs the tax bill, a utility bill and driver’s license. Since I don’t have them all, I paid a daily fee that comes with a wrist band. I told the girl at the window, “save it. I don’t need it.” She replied that she has to give it to the payee. The manager said, “Keep the receipt, come back within seven days, we’ll credit you.”

“How about the 8-10:30 lap swimming time?”
They said there is NO such thing. We open 9am-7pm.
“But your site says so.”
“Ignore it. We have no control over it.” The manager said.
This is grossly misleading. I’d love to have earlier lap swimming time.

Day 2

My bad, I didn’t read closely, only brought the utility bill. So, paid another daily fee. It was over an hour from closing. The window girl said, “we close at 6:45.” This time, a young man sat inside the turnstile  said, “We close at 6:30.”

So, it’s 6:30 or 6:45?

Day 3

I have all three required documents but this time, the manager said, “you don’t have mask, you can’t get the season pass.”
“No one told me I need to have a mask to get a season pass. I can use my bathing cap to cover.”
“No, it’s not a mask.”
“You’ve mask on, it isn’t safe enough?!?!”
“No, it isn’t. I haven’t vaccinated. I need to protect myself.”
“Will I keep the mask on when you take my photo for the pass?”
“That requires only 10 seconds.”

Ten seconds is a LONG time for germs and virus to escape. AND just you know, NIH says, the new coronavirus stable for hours to days in aerosols and on surfaces. It’s just common sense. It seems Inconvenient us is her mission.

After swimming, I have a lengthy conversation with the manager, who even called in her male supervisor Kevin on the speaker. On my three one-day admissions, only one can be deducted. When the supervisor was considering to reimburse me all three, for all the trouble, the manager said firmly, “can’t do that, then everybody will ask for the same.” She does have a point. But who would know my situation? My educated guess is: no one.

But, to me, it’s like the rules are flexible, follow it when it’s convenient to them. So as they wish. They both said, “we post the signs to say, wear mask.” I see that. But you also post the sign to say, 8-10:30 is lap swimming time but you don’t want to honor. Where is actually the real rule, and what should I obey?